Gift Card Frequently Asked Questions

Where can I buy a River Café + Deane House Gift Card?

Plastic Gift Cards are available for purchase on-site at both restaurants, and via our websites, river-cafe.com and deanehouse.com.

E-Gift Cards are available at river-cafe.com and at deanehouse.com

 

What amount can I load my card for?

Gift Cards can be loaded in increments from $50 to $500 per card.

 

What forms of Payment do you accept?

River Café + Deane House Gift Cards may be paid for with a valid Visa, MasterCard, American Express, Discover, or Union Pay.

 

Can I add a personalized message to a Gift Card?

If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.

Personal messages are limited in length to the space provided on the e-Gift Card, or to the space provided on the presentation carrier of a physical Gift Card.

There is no additional charge to include a personalized message.

If we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.

 

Do River Café + Deane House Gift Cards expire?

River Café + Deane House Gift Cards never expire (*excludes promotional bonus cards)

 

Where can I use my River Café + Deane House Gift Card?

River Café + Deane House Cards are redeemable at both restaurant locations.

 

How do I use a Gift Card at a location?

Plastic Gift Cards must be present when being used for payment.​ E-Gift Cards can be presented on your mobile device, or as a printed copy.

 

Can I use the Gift Card to leave a tip?

If there is a remaining balance, you may leave this as a tip.

 

Where can I check my Gift Card balance?

You can view your Gift Card balance here >

Can I return my card and get a refund?

Gift Cards are not refundable.

What if a Gift Card gets lost or stolen?

Gift Cards will not be replaced if lost or stolen. Gift Cards have cash value and should be safeguarded accordingly.

I purchased an eGift Card online and have not viewed it yet, what should I do?

e-Gift Cards are delivered via email. If you have confirmed the recipient’s email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient’s firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking River Café + Deane House emails from getting to an inbox, the email options will need to be modified so that River Café + Deane House emails are not considered spam.

If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.

I purchased a plastic Gift Card online and it has not been delivered yet, what should I do?

Plastic Gift Card orders will be fulfilled within 3 business days plus standard shipping time. Gift Cards are sent via Canada Post ($1 shipping fee) and will typically take 7-12 days business days to reach their destination.

If you have not received your card during this time period, please contact Customer Support with your order number.

Please note: River Café + Deane House are not able to guarantee safe and timely delivery of cards sent via Canada Post.

 

Gift Card Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.